From Michael Johnson, CEO Cox Industries
I am writing to you today with a two fold purpose. First, to all our long time residential business partners and friends I want to say thank you for your dedication and patience over the last two years. Along with this recognition of our long time friends, I also want to welcome the 38 dealers that have joined us over that same time and are the newest members of the Cox family. Our commitment to growing the profitability of our businesses in a sustainable partnership with you remains unchanged. It has been the Cox way since 1954. We hold this commitment first and foremost in all the decisions we make at Cox. Above all else, we expect every member of our Cox family of employees to uphold the trust you have placed in Cox.
The second purpose of this letter today is to provide you with some information, and hopefully clarity, from the people you trust. You may have seen an article in Deck Builder magazine this month on the wide variety of non‐ arsenic treatment options now available in the marketplace. For those of you who have not seen it, here is a link; http://www.deckmagazine.com/abstract/154.htm, where you can download or read the PDF. Even on this page you will see conflicting information in the advertisements displayed. We have been discussing, with you, many of the issues addressed in this article over the last two years, as we made a cautious and calculated decision to move to our new treatment system. We made sure the new system was safe. We applied new technology combined with a proven system to design a treatment that was effective and better, not just new. Finally, we sought commitments and supported an approval process with AWPA to ensure the highest standards for our industry are upheld. No other company in our industry is able to offer you a dispersed and dissolved blend like Cox has done. Others will surely follow, but by the time they catch up with us we will have found other ways to strengthen your business. We strive to reinforce the Cox way.
As a quick recap to the confusing information in the marketplace, I have provided a list of questions and answers. We have been asked by our customers to provide a straightforward way for us to talk about the unique solution provided by Cox. We have worked diligently to communicate our efforts and thoughts to you via letters, the web, Cox colleges, and face to face visits. As always, we are available at any time to support your business needs. Please call any of us with all questions you might have. We will make every effort to resolve your issue to your complete satisfaction. It is the Cox way.
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